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Online Sales – Frequently Asked Questions

Do I need to set up a 3dcart or PayPal account to purchase online?
No, you don’t need to set-up an account to order.

How long will it take for my order to arrive?
The order will be processed and shipped via USPS within three business days.

What type of payments do you accept?
PayPal accepts credit or debit cards - American Express, Discover, MasterCard and Visa. You may complete a transaction without creating an account.

How many products can I order online?
You may order multiple products but the total transaction limit cannot exceed $600 per session.

How do I know that my order was received?
You will receive an email order confirmation from PayPal and 3dCart.

I didn't receive an email notification that my order was received?
Please check your spam folder. To avoid future order disruptions, please add [email protected] and [email protected] to your safe sender list. If the email notification is not in your spam folder, please email [email protected] or call 650-508-6200.

What is the refund/return policy? There are no refunds or replacements once the order is placed so please place your order carefully.

Online Sales – Product Terms and Conditions

By placing your order through our online store, you agree with the following terms and conditions:

The transaction amount is limited to $600 per session.

Product prices and policies are guided by the SamTrans codified tariff. For information, visit HERE

Payment Method and Shipment: Your order and payment will be processed by the 3dcart and PayPal platforms. Your payment information does not cross SamTrans' servers. Accepted credit or debit cards are American Express, Discover, MasterCard and Visa. You may complete a one-time transaction without creating a 3dcart or PayPal account. Orders will be within three business days and will be shipped using USPS First Class Mail, which can take up to 10 days to be delivered. Purchases are final. There are no refunds or replacements.

Privacy Policy: This privacy policy applies to any personally identifiable information (PII) that you provide through the online store. When you purchase something from our store, as part of the buying and selling process, 3dCart and PayPal will collect the personal information you provide such as your name, address, credit card information and email address. When you browse our store, 3dcart also automatically receives your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

However, your personal information never traverses SamTrans own servers and SamTrans is not responsible for the processing, storing, or transmission of your payment data, including your credit card information. SamTrans does collect your name, address, and email in order to process your order shipment. For SamTrans, privacy policy, visit www.samtrans.com/PrivacyPolicy

3dcart: Our store is hosted on 3dcart and purchases are our payment processor gateway is PayPal. 3dcart provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through 3dcart's data storage, databases and the general 3dcart application. As such, your data is stored on a secure server behind a firewall. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our payment processor gateway is PayPal, which processes your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways like PayPal adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Consent: When you provide 3dcart and PayPal with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to 3dcart collecting it and using it for that specific reason only. If 3dcart or Pay Pal asks for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Age of Consent: By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Third-Party Services: In general, the third-party providers 3dcart uses will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to 3dcart. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links: This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SamTrans is not responsible for the operation of or content located on or through any such site.

Once you leave our store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Cookies: A cookie is a small data file that websites commonly write to your hard drive when you visit them. A cookie file contains information that can identify you anonymously in order to track traffic patterns and add functionality to the website. Cookies don't identify you personally, but rather identify your computer when you visit our site. A cookie can't read data off your hard disk or read cookie files created by other sites. Your browser can be set to warn you before accepting cookies. In this case, you will receive the warning message with each cookie. You may choose to refuse cookies by turning them off in your browser.

Changes to this Privacy Policy: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact SamTrans at:

SamTrans Customer Service Center
1250 San Carlos Avenue
San Carlos, CA 94070-1306
1-800-660-4287 (TTY: 650-508-6448)

Privacy Policy

3dcart: 3dcart is PCI complaint and backed up by the Better Business Bureau and McAfee® security.
PayPal: Your financial information provided to Pay Pal is not shared with SamTrans. PayPal is PCI compliant.

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